Whitehall Car Care Limited (Company Number: 16225311)
Trading as: Whitehall Car Wash
Registered Address: 129 Butneys, Basildon, SS14 2DR
Trading Address: 1A Grange Way, Colchester, CO2 8HG
Last Updated: 20 January 2026

1. Introduction
We are committed to protecting your personal data in accordance with the UK GDPR and Data
Protection Act 2018.

2. Data Collected
We may collect names, contact details, vehicle registration numbers, and membership information.

3. Use of Data
Personal data is used solely for providing services, managing memberships, and legal compliance.

4. Data Retention
We retain data only as long as necessary.

5. Your Rights
You have rights to access, correct, or request deletion of your data.

6. Contact
Please contact Whitehall Car Wash for any data-related enquiries.

Privacy Policy

Cookie & Complaints Policy

Whitehall Car Care Limited (Company Number: 16225311)
Trading as: Whitehall Car Wash
Registered Address: 129 Butneys, Basildon, SS14 2DR
Trading Address: 1A Grange Way, Colchester, CO2 8HG
Last Updated: 20 January 2026

Cookie Policy
Our website uses cookies to improve functionality and analyse traffic. You may control cookies
through your browser settings.

Analytics & Marketing
We may use analytics tools to understand website usage. Marketing cookies are used only with
consent.

Complaints Procedure
If you are unhappy with our service, please contact us directly. We aim to resolve complaints
promptly and fairly.

Escalation
If a complaint cannot be resolved, you may escalate it to relevant consumer bodies.

Governing Law
These policies are governed by the laws of England and Wales.

Whitehall Car Care Limited (Company Number: 16225311)
Trading as: Whitehall Car Wash
Registered Address: 129 Butneys, Basildon, SS14 2DR
Trading Address: 1A Grange Way, Colchester, CO2 8HG
Last Updated: 20 January 2026

Subscription Payments
Subscriptions may be paid by card or Direct Debit via approved payment processors such as Stripe
or GoCardless.

Billing Cycle
Payments are taken monthly in advance. You authorise us to collect recurring payments until
cancellation.

Failed Payments
If a payment fails, access to membership benefits may be suspended until payment is successfully
collected.

Price Changes
We may change prices with reasonable notice. Continued use constitutes acceptance.

Cooling-Off Period
Where applicable, you have a 14-day cooling-off period under consumer law, unless services have
already been used.

Payment & Subscription Policy (Stripe / GoCardless Ready)

Whitehall Car Care Limited (Company Number: 16225311)
Trading as: Whitehall Car Wash
Registered Address: 129 Butneys, Basildon, SS14 2DR
Trading Address: 1A Grange Way, Colchester, CO2 8HG
Last Updated: 20 January 2026

1. Overview
Subscriptions provide either unlimited washes or discounted services, subject to active payment
status.

2. Billing
Subscriptions are billed monthly in advance. Failed payments may result in suspension.

3. Minimum Term
Where applicable, subscriptions may be subject to a minimum term.

4. Cancellation
Cancellations must be made before the next billing date. No refunds are provided for partial
months.

5. Termination
We reserve the right to terminate subscriptions for misuse or breach of terms.

Subscription Policy

Returns & Refunds policy

Whitehall Car Care Limited (Company Number: 16225311)
Trading as: Whitehall Car Wash
Registered Address: 129 Butneys, Basildon, SS14 2DR
Trading Address: 1A Grange Way, Colchester, CO2 8HG
Last Updated: 20 January 2026

1. Introduction
This Returns & Refunds Policy explains how refunds, cancellations, and complaints are handled by
Whitehall Car Care Limited trading as Whitehall Car Wash. This policy should be read together with
our Terms & Conditions.

2. One-Off Services
Once a vehicle wash or valeting service has been completed, no refunds are provided. Customers
must inspect their vehicle before leaving the premises.

3. Dissatisfaction with Service
If you are dissatisfied with the service provided, you must notify a member of staff before leaving
the site. Where appropriate, we may offer a re-wash or partial remedy at our discretion. Refunds
are not guaranteed.

4. Memberships & Subscriptions
Membership fees, joining fees, and subscription payments are non-refundable, including unused
washes, missed visits, or partial months.

5. Cooling-Off Period
Where applicable, customers may have a statutory 14-day cooling-off period under the Consumer
Contracts Regulations 2013. If services are used during this period, the right to cancel and receive
a refund may be lost.

6. Cancellations
Cancellations are subject to the notice periods set out in our Terms & Conditions. No refunds are
issued for notice periods or unused time.

7. Exceptional Circumstances
Refunds may only be issued where required by law or in exceptional circumstances at our sole
discretion.

8. Method of Refund
Where a refund is approved, it will be processed using the original payment method where possible
and within a reasonable timeframe.

9. Chargebacks & Disputes
Customers are encouraged to contact us directly to resolve any issues. Unwarranted chargebacks
may result in suspension or termination of membership.

10. Changes to This Policy
We reserve the right to amend this policy at any time. The latest version will be published on our
website.

11. Governing Law
This policy is governed by the laws of England and Wales.